Refund policy

Last updated: November 2, 2026

30-day return requests

You may request a return within 30 days after delivery. This is the request deadline; the parcel does not have to arrive back within those 30 days. For a change-of-mind return, goods must be unused, undamaged and complete, with their original packaging, parts and accessories. These conditions do not remove remedies for defective, damaged, incorrect or incomplete goods.

Request authorization before returning

Email info@livomove.com with your order number or valid proof of purchase, the item and the reason for return. Contact us for authorization before mailing your return. Include the order number and authorization information with the parcel. Use the designated address below, rather than the sender address on the shipping label or a business correspondence address.

Designated return receiving address

Katherine Yuan
MANJI LOGISTICS INC.
1295 E 9th St
Pomona, CA 91766
United States

This is a return receiving address only. The receiving party is not our store operator, and this address is not our company address or shipping origin.

Return shipping and fees

For a change of mind or an item selected incorrectly by the customer, the customer pays the actual authorized return postage. Original outbound shipping is normally non-refundable, except where applicable requirements provide otherwise. For incorrect, defective, damaged or missing items, LIVOMOVE is responsible for appropriate remedies and any necessary return postage. Contact us first to arrange prepaid return shipping or reasonable reimbursement agreed in advance. We do not charge restocking fees.

Inspection and refunds

We inspect authorized returns and notify you of the refund decision within 3 business days after receipt. Once approved, we initiate the refund to the original payment method within 5–10 business days, or sooner where a shorter mandatory deadline applies. Your bank or payment provider may need additional processing time; initiation is not the same as receipt of funds. If we cannot ship or we cancel an order, we process the refund promptly without waiting for a return inspection.

Product-specific conditions

Change-of-mind returns for goods that have been used, installed, processed, consumed, altered or damaged by the customer depend on the actual product. Any customized-item or final-sale restriction must be disclosed before purchase. Such restrictions do not exclude remedies for quality problems or consumer rights that cannot be waived.

LIVOMOVE
Website: livomove.com
Email: info@livomove.com
Phone: +86 13823281992

For product questions, orders, shipping, returns or refunds, contact us using the details above. For an existing order, include your order number or valid proof of purchase. Please do not send payment card details, passwords or verification codes by email or through the contact form.

Contact us for authorization before returning an item. See our Return & Refund Policy for the designated return address and instructions.